Shopping Guide

Shopping with Tokowaka

1.Select the item you wish to purchase
When you have decided which item you wish to purchase, please click the “add to cart” button. It will then be added to you cart.

2.Purchase procedure; go to checkout
Click the “continue to checkout” button at the top right of your screen. The contents of your cart will then be displayed.

3.Purchase procedure; payment
Review your cart: then follow the instructions and enter your information, address and payment method.

4.Confirmation Email
Then you will receive an email with your purchase details.

5.Delivery

Payment Method
We accept 13 different types of credit card

COD (Cash On Delivery)
If your order total is over 7700 yen including tax then the cash on delivery fee is waived.
If the order is under 7700 yen including tax then the charge is 660 yen, cash on delivery.
Pay Pal

Bank transfer
Bank :  Sumitomo Mitsui Bank
Branch :  Hiroshima (605)
Account type: Checking Account (Regular)
Account number :  7229124
Account Holder:  Tokowaka Consulting Co.,Ltd

Bank :  Hiroshima Shinkin Bank
Branch :  Koyo (037)
Account type: Checking Account (Regular)
Account number :  0384532
Account Holder:  Tokowaka Consulting Co.,Ltd
Convenience Store Payment

Shipping Costs

By Courier
All orders of 7700 yen or more (including tax) qualify for FREE shipping nationwide.
A delivery charge of 660 yen will be added to all orders under 7700 yen (including tax)

Delivery Information

Deliveries will be made approximately 1 week after purchase, excluding some remote areas such as hard to reach islands. Extra time may be required for weekends and Japanese national holidays.

Returns and Exchanges

We will accept returns and exchanges for unopened and unused products within 7 days of delivery. In the case of a broken or defective product all shipping fees will be covered by the company. Please provide notice of a problem by telephone or email .  In the case of a returned or exchanged item that isn’t broken or defective the customer holds responsibility for refund and shipping costs. In the following cases refunds/returns are not eligible. Opened or used items. Other than in special circumstances, 8 days have passed since delivery.

Inquiries

Please contact us if you have any questions.

By telephone
Tel No. 082-841-3009
Reception hours: 10:00 – 19:00 throughout the year
By E-mail
Click here for a contact form We will receive emails 24 hours a day, but please understand on Saturdays and Sundays, national holidays and after 19:00 on weekdays the reply may be delayed.
Please check your email rejection setting.
FAX
【FAX number】 082-841-3373
Please be careful to include your contact information. The fax line is available 24 hours a day but understand that the reply may be delayed depending on the date and time of your inquiry.